Fastest way to reach us: neragna@gmail.com
We answer within 24 hours — usually much faster. Write in English or Bulgarian.
Frequently asked
- The app can't find my belt. Make sure Bluetooth is on (Control Center) and the belt is charged and switched on. If you previously denied the Bluetooth permission, enable it in Settings → Explosive Athlete → Bluetooth, then tap the ⚡ circle → Connect.
- Can I use the app without the belt? Yes — team management, athlete profiles, history, manual records and reports all work without hardware. Live jump/bar measurement requires the Explosive Belt sensor.
- How do I get a belt? Early units are available through our founding-athletes program — message us on Instagram @explosive_academy or by email.
- Where is my data stored? Only on your device. No accounts, no cloud, no tracking — see our privacy policy. Use Settings → Export backup to move data between devices.
- A jump or rep looks wrong. Tap it — you can exclude any jump or rep, live or from saved sessions in History. Rows marked "?" are auto-excluded suspected non-reps; tap to include them if they were real.
- Bluetooth rate shows less than 500 Hz. Update the belt firmware (we'll send instructions) or use WiFi mode. The app shows an amber note when the link is degraded.
Report a bug
Email neragna@gmail.com with what you did, what you expected, and a screenshot if possible. CSV exports of the session help enormously.